What borrowers see when they tap their link

The borrower portal is built phone-first and passes the "a 60-year-old completes this without calling" test:

• A checklist with your firm's branding, sorted into Still needed → Being reviewed → Done, with a progress bar.
• Every item has a plain-language "What's this?" explainer (where to find the document, what to include).
• Uploading = tap, take a photo or pick a file. Phone photos are fine — the AI reads them.
• An "Upload everything" box at the top: borrowers can dump their whole folder and the AI files each document into the right slot.
• The same link is their status page — they can come back anytime to check progress.

If your team rejects a document, the borrower sees your exact reason on the checklist plus an email with an "Upload a new copy" button.