Terms of Service

LendPacket ("LendPacket," "we," "us") provides software that helps lending firms collect, review, and organize borrower documents. These terms are an agreement between LendPacket and the firm that creates an account (the "Customer"). By creating an account or using the service you accept them on your firm's behalf.

• You must provide accurate information and keep your credentials secure. You are responsible for activity under your firm's accounts and for the people you invite.
• Roles (admin, loan officer, processor, viewer) control access inside your workspace; assigning them is your responsibility.
• Borrower-side users (borrowers, co-borrowers, guarantors, accountants) access the service through secure links you send. You are responsible for sending links only to the correct people.

• You own your data. Loan files, documents, and records your firm or your borrowers submit remain yours. We claim no rights beyond what is needed to run the service.
• You may export all of your data at any time, including after cancellation, while your account exists in read-only form.
• You represent that you have the legal right to collect the borrower documents you request through the service and that you will use them only for legitimate lending purposes.
• We process data as described in the Privacy Policy. We never sell your data or your borrowers' data.

The service uses artificial intelligence to classify documents, extract dates, flag potential issues, and draft messages. AI output is advisory information for your team only. It is not underwriting, credit, legal, tax, or compliance advice; it may be wrong; and a human must make every decision that matters. You agree not to represent AI output to any third party as a compliance determination.

• Trials are free for the stated period and require no payment method. When a trial ends, the workspace becomes read-only until a plan is purchased; data is preserved.
• Paid plans bill in advance (monthly or annually) plus any per-file overage for active files beyond the plan's allowance, as shown on the pricing page. "Active file" means a loan file with at least one document requested or received in the billing period; closed and archived files never count.
• Prices may change with at least 30 days' notice; changes apply from your next billing period.
• You can cancel any time in the app; access continues until the end of the paid period. Failed payments are retried; accounts with unresolved payment failures become read-only, with data preserved and exportable.

You agree not to: use the service for unlawful purposes; upload malware; attempt to access other firms' data; probe or overload the service; resell it without an agreement; or use borrower links to collect data from people who have not consented to the loan process. We may suspend accounts that endanger the service or other customers, with notice where practicable.

We aim for high availability but do not promise uninterrupted service. Support is provided through the help center, in-app assistant, and contact form. Scheduled maintenance is announced in the app.

The service is provided "as is." To the maximum extent permitted by law, LendPacket disclaims implied warranties and is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot lawfully be limited.

You may stop using the service and cancel at any time. We may terminate for material breach that remains uncured 30 days after notice, or immediately for serious abuse. On termination we keep your data available for export for at least 30 days unless the law requires otherwise or you ask us to delete it sooner.

We may update these terms; material changes will be announced in the app or by email at least 30 days before they take effect. Continued use after the effective date is acceptance.

Questions about these terms: hello@lendpacket.com.