Terms of Service

LendPacket is operated by Maxivize LLC ("LendPacket," "we," "us"). We provide software that helps lending firms collect, review, and organize borrower documents. These terms are an agreement between Maxivize LLC and the firm that creates an account (the "Customer"). By creating an account or using the service you accept them on your firm's behalf.

• You must provide accurate information and keep your credentials secure. You are responsible for activity under your firm's accounts and for the people you invite.
• Roles (admin, loan officer, processor, viewer) control access inside your workspace; assigning them is your responsibility.
• Borrower-side users (borrowers, co-borrowers, guarantors, accountants) access the service through secure links you send. You are responsible for sending links only to the correct people.

• You own your data. Loan files, documents, and records your firm or your borrowers submit remain yours. We claim no rights beyond what is needed to run the service.
• You may export all of your data at any time, including after cancellation, while your account exists in read-only form.
• You represent that you have the legal right to collect the borrower documents you request through the service and that you will use them only for legitimate lending purposes.
• We process data as described in the Privacy Policy. We never sell your data or your borrowers' data.

The service uses artificial intelligence to classify documents, extract dates, flag potential issues, and draft messages. AI output is advisory information for your team only. It is not underwriting, credit, legal, tax, or compliance advice; it may be wrong; and a human must make every decision that matters. You agree not to represent AI output to any third party as a compliance determination.

• Trials are free for the stated period and require no payment method. When a trial ends, the workspace becomes read-only until a plan is purchased; data is preserved.
• Paid plans bill in advance (monthly or annually) plus any per-file overage for active files beyond the plan's allowance, as shown on the pricing page. "Active file" means a loan file with at least one document requested or received in the billing period; closed and archived files never count.
• Prices may change with at least 30 days' notice; changes apply from your next billing period.
• You can cancel any time in the app; access continues until the end of the paid period. Failed payments are retried; accounts with unresolved payment failures become read-only, with data preserved and exportable.

You agree not to: use the service for unlawful purposes; upload malware; attempt to access other firms' data; probe or overload the service; resell it without an agreement; or use borrower links to collect data from people who have not consented to the loan process. We may suspend accounts that endanger the service or other customers, with notice where practicable.

We aim for high availability but do not promise uninterrupted service. Support is provided through the help center, in-app assistant, and contact form. Scheduled maintenance is announced in the app.

We protect Customer data with the safeguards described in our Privacy Policy and Security page: encryption in transit and, via our infrastructure providers, at rest; firm-level data isolation; role-based access; short-lived signed download links; and append-only audit trails. For the borrower personal data your firm collects through the service, your firm is the controller/business and we act as your service provider/processor, handling that data only to provide the service as described in the Privacy Policy. If we confirm a security breach affecting your firm's data, we will notify you without undue delay and give you the information reasonably needed to meet your own legal obligations. A data processing addendum reflecting these commitments is available on request.

The service is provided "as is." To the maximum extent permitted by law, LendPacket disclaims implied warranties and is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot lawfully be limited.

You will defend and indemnify Maxivize LLC against third-party claims arising from your firm's content, your use of the service in violation of these terms or applicable law, or borrower documents collected without a lawful basis. We will defend and indemnify your firm against third-party claims that the service itself, as provided by us and used as intended, infringes their intellectual-property rights (this does not cover your content or combinations with other products). Each side must give the other prompt notice of a claim, control of the defense, and reasonable cooperation.

You may stop using the service and cancel at any time. We may terminate for material breach that remains uncured 30 days after notice, or immediately for serious abuse. On termination we keep your data available for export for at least 30 days unless the law requires otherwise or you ask us to delete it sooner.

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Subject to the arbitration section below, any dispute that belongs in court will be brought exclusively in the state or federal courts located in New York, and both parties consent to their jurisdiction.

Talk to us first — most issues are resolved informally. Any dispute not resolved within 30 days of written notice will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in New York; judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may go to court for injunctive relief protecting intellectual property or confidential information. Both parties waive the right to participate in any class action or class-wide arbitration.

• Assignment. You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• Severability. If any provision is found unenforceable, it is modified to the minimum extent necessary and the rest remains in effect.
• Entire agreement. These terms, the Privacy Policy, and your plan selection are the entire agreement and supersede prior discussions. If your firm has a separately signed agreement with us, that agreement controls where they conflict.
• Notices. We give notice in the app or to your account email; send legal notices to hello@lendpacket.com. Notices count as given when sent.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (infrastructure-provider outages, natural disasters, war, government action) — except your payment obligations.
• No waiver; survival. Not enforcing a provision is not a waiver of it. Sections that by their nature should survive termination (data rights, payment obligations, disclaimers, liability limits, indemnities, and disputes) survive.

We may update these terms; material changes will be announced in the app or by email at least 30 days before they take effect. Continued use after the effective date is acceptance.

Questions about these terms: hello@lendpacket.com.