← Help center
Documents & AI review
Stale documents: why and how LendPacket tracks freshness
Lenders can't close on old documents — a bank statement is typically good for ~60 days, a pay stub ~30. LendPacket tracks this from the document's OWN date, not the upload date:
- Each checklist item can carry a freshness rule (the built-in templates include sensible ones: 30d pay stubs, 60d bank statements, 90d interim financials, and a filing-cycle rule for tax returns).
- When a document is accepted, its "goes stale" date = the date ON the document + the rule. You'll see it on the checklist, and "Going stale soon" on the dashboard lists anything within 14 days.
- The nightly sweep flips overdue items to Stale, notifies the file's owner, and — if you enable "auto re-request" in Settings — emails the borrower for a fresh copy automatically and reopens the item.
A document can even arrive already stale (borrower sends January's statement in July) — the AI flags it immediately so you don't accept it by mistake.