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Documents & AI review

Stale documents: why and how LendPacket tracks freshness

Lenders can't close on old documents — a bank statement is typically good for ~60 days, a pay stub ~30. LendPacket tracks this from the document's OWN date, not the upload date:

  • Each checklist item can carry a freshness rule (the built-in templates include sensible ones: 30d pay stubs, 60d bank statements, 90d interim financials, and a filing-cycle rule for tax returns).
  • When a document is accepted, its "goes stale" date = the date ON the document + the rule. You'll see it on the checklist, and "Going stale soon" on the dashboard lists anything within 14 days.
  • The nightly sweep flips overdue items to Stale, notifies the file's owner, and — if you enable "auto re-request" in Settings — emails the borrower for a fresh copy automatically and reopens the item.

A document can even arrive already stale (borrower sends January's statement in July) — the AI flags it immediately so you don't accept it by mistake.